Supported Web Browsers
What browsers are supported?
Can I use Safari on my Macintosh?
Is there any other software required?
Internet Connection and Bandwidth
Can I use a wireless connection with ALEX?
Can I use a dial-up connection?
Can I use a DSL or Cable Modem connection?
Can I use my corporate LAN?
I opened a course window, but it remains white. What should I do?
My video stops and stutters. How do I fix that?
Navigating ALEX and Purchasing ALEX Content
My password isn't working/I forgot my password. What should I do?
My course disappeared from the Content list. How do I get it back?
Can I download course lessons to my computer?
Do I have to be connected to the internet to download lessons?
After viewing downloaded lessons, the system does not show a completed status. What should I do?
I have experienced most of the free content available in ALEX after creating an account, but where can I purchase full ALEX courses and/or subscriptions?
Supported Web Browsers
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ALEX supports Internet Explorer 6 or greater, or Firefox 1.1 or greater on Windows PC, or Firefox 1.1 or greater on the Macintosh.
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Unfortunately, the Safari browser is not yet supported. Please use the Firefox browser.
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The system requires the latest Flash plug-in, available here. No other plug-ins or software are required.
Internet Connection and Bandwidth
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While a strong wireless connection may work in some cases, it is not recommended. An Ethernet cable connection is preferred.
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Unfortunately, a dial up connection will not work with ALEX.
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Yes. A direct, Ethernet connection (not wireless) using DSL or Cable Modem is recommended for successful course streaming.
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Yes. Please Note that some highly congested corporate LANs may cause stuttering or hesitations in course playback.
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Please be sure you have the latest version of a supported browser, and the latest version of the Flash plug-in available here.
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Please make sure you have a broadband internet connection (DSL, Cable Modem, or corporate LAN) and are using an Ethernet cable (wireless connection is NOT recommended).
Navigating ALEX
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If you have forgotten your ALEX password, click the ‘Forgot Password?’ link on the ALEX login page. Fill in the required fields and your password will be sent to your email address. You can also email ALEXSupport@avid.com and request a password change.
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As you complete your courses, they are automatically moved from the "My Content - in Progress" section to the "My Content - Completed" section. This section will display your transcript with any completed ALEX content. Simply click on the completed course you would like to launch. From here, you will be taken to the "Course Summary" page where you will see the skills you have acquired and other information about the course. To re-launch the course, click the "Online Offering" link on the left side to view the course structure and the links to launch the course/individual lessons. Note: Not all courses have individual lesson links. For these courses, you can launch the main course page and use the "previous" and "next" buttons to navigate to different lessons.
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Yes. Individual course lessons may be downloaded locally to your computer. Within a course/lesson window, click the ‘Download’ button and follow the instructions provided at the top of the Downloads page.
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You must be connected to the internet during the download. Once the lesson download has completed, you may work with the lessons offline. However, you must be connected to take any follow-up quizzes that might be available for your specific course.
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Since the lesson was viewed offline, the system cannot determine whether or not you have completed it. To change your status for the lesson, simply launch the lesson within the system (or load the lesson within the course window) and then exit. This will change your lesson status to ‘Completed.’
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To find courses and/or subscriptions that are available to purchase in ALEX, you can go here to search by topic, product or certification. You can also go directly to Avid's online webstore here. Be sure to choose the category "Avid Online Courses" or "Avid Online Certifications" to browse all of our online offerings to purchase.